Once we have your order, you will receive a confirmation email from us.
You will receive a confirmation email that your item/s has/have been posted.
All items are sent via tracked post.
Usual UK delivery times are 3 - 5 working days from receipt of order.
Deliveries to Europe and the rest of the world may take longer. This will vary for each country.
You can track your item/s by going to:
Here you will be able to track your parcels journey and also see if your local postal service has tried to deliver while you were out (they may have left you a missed delivery card) - you can then re-arrange delivery or collect from your local post depot. If you fail to collect your item and it is returned to us, you will receive a refund less postage costs.
In the unlikely event you have a faulty item, please report to firstname.lastname@example.org within 14 days of receipt. Take a photo of fault and include in the email. For any other returns like eg. wrong size contact us via email where you will receive instructions of how to return and get a replacement item. We endeavour to resolve any problems asap.